Policies
Cancellation Policy
We understand that plans can change, and we strive to make our cancellation policy as clear and fair as possible. Please review our cancellation terms below:
Acts of God
In the event of unforeseen circumstances such as severe weather, natural disasters, death or other acts of God that prevent the charter from taking place, we will offer a full refund or allow you to reschedule your charter, at no additional cost.
Cancellations by the Customer
You may cancel your booking and receive a full refund if you notify us at least 5 days prior to the scheduled charter.
If you cancel your booking with 2 to 4 days’ notice, you will be eligible for a 50% refund.
No Shows
If you fail to show up on the day of the charter, no refund will be issued.
Bad Weather
If your charter is cancelled due to bad weather conditions, we will offer a full refund or allow you to reschedule your trip, depending on your preference and availability.
By booking a charter, you agree to the terms outlined in this cancellation policy. If you have any questions or need assistance, please don’t hesitate to contact us.
Damage and Liability Policy
By booking a charter with us, you agree to the following terms regarding damage and liability:
Liability for Personal Injury
Clients are responsible for maintaining respectful and safe conduct during their charter. We take safety seriously and provide safety equipment onboard, however we are not liable for any personal injury or accidents that occur during the charter. All passengers must adhere to the safety instructions provided by the crew at all times. The Client will be held liable for any damages resulting from:
- Reckless behavior or negligence
- Excessive alcohol consumption
- Use of illegal substances
- Tampering with safety or operational equipment
- Disregarding crew instructions
Damage to the Vessel
Guests may be held financially responsible for the cost of repairs or replacement of any damaged property.
Loss or Damage of Personal Property
We are not liable for any loss, theft, or damage to personal belongings brought on board.
Alcohol and Conduct
We reserve the right to refuse service to any passenger who is intoxicated, disruptive, or engaging in unsafe behavior. In such cases, no refund will be issued, and the guest may be removed from the charter at the captain’s discretion.
Medical
Odyssey Charters Ltd. is not liable for any injuries or accidents that may occur as a result of undisclosed or pre-existing health conditions. It is the responsibility of all guests to inform the crew of any relevant medical conditions prior to the charter to ensure their safety during the trip.
By confirming your booking, you acknowledge and accept these terms and conditions. Should you have any questions or concerns, feel free to reach out before your charter.